Last Updated: October 15, 2024
This Privacy Policy describes how Concept Chocolat (“the Site”, “we”, “our” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on conceptchocolat.com (the “Site”), or otherwise interact with us in relation to the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Policy.
Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with this Privacy Policy, please do not access or use the Services.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on the Site, update the “Last Updated” date, and take other steps as required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The information we collect and how we use it depends on how you interact with us.
In addition to the specific uses described below, we may use the personal information we collect to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users.
Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or could reasonably be associated with you. The following sections outline the categories and specific types of personal information we collect.
Information You Provide to Us Directly
Information you submit via our Services may include:
- Contact information, such as your name, address, phone number, and email address.
- Order information, including billing and shipping details, payment confirmation, and contact information.
- Account details, such as username, password, security questions, and other credentials.
- Customer service information, including any details you choose to share in communications with us.
Certain features of the Services may require you to provide specific information. If you choose not to provide such information, you may be unable to use or access certain features.
Information We Collect Automatically
We may automatically collect certain information about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use the Site, device and browser data, network connection details, IP address, and interaction patterns.
Information from Third Parties
We may receive information from third-party providers who collect data on our behalf, including:
- Shopify or WordPress, who supports our Site and Services.
- Payment processors, who collect billing and payment details to complete transactions.
- Marketing and analytics providers, who help track your interactions with our content and ads.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also “Third-Party Websites and Links” below.
How We Use Your Personal Information
- To Provide Products and Services: We use your personal information to fulfill our contract with you—processing payments, completing orders, sending order updates, managing accounts, arranging shipping, and handling returns.
- For Marketing and Advertising: We may send promotional emails, SMS, or postal mail, and display ads on our Site or others. Your information may be used to tailor these messages and improve relevance.
- For Security and Fraud Prevention: We use your information to detect and address fraud, misuse, or other illegal activities. You are responsible for safeguarding your account credentials—please notify us if you suspect your account has been compromised.
- To Communicate and Improve Services: We use your information to provide customer service, gather feedback, and improve our Services.
Cookies
Like many websites, we use cookies on our Site.
Cookies help us operate and enhance the Site, perform analytics, and personalize experiences. You can manage cookie settings via your browser, but doing so may affect site functionality. Blocking cookies may not fully prevent the sharing of data with third parties like advertising partners.
Disclosure of Personal Information
We may disclose your personal information under the following circumstances:
- To vendors or third-party service providers (e.g., IT management, payment processing, customer service, shipping, cloud storage).
- To business and marketing partners who deliver services or advertisements, in accordance with their privacy notices.
- With your consent, for example, when you request a third-party service or use social media integrations.
- To affiliates or within our corporate group.
- As part of a business transaction (e.g., merger or bankruptcy), to comply with legal obligations, respond to legal requests, enforce our terms, or protect rights and safety.
We disclose the following categories of personal information for these purposes:
| Category | Recipients |
|---|---|
| Identifiers | Vendors, partners, affiliates |
| Commercial information | Vendors, partners |
| Internet activity | Analytics and advertising providers |
| Geolocation | Technical service providers |
We do not use or disclose sensitive personal information without your consent, nor to infer characteristics.
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. These are governed by their own privacy policies and terms. We are not responsible for their content, security, or practices.
Public or semi-public areas (including social media interactions) may expose your information to other users. Including a link does not imply endorsement unless otherwise stated.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect data from minors. If you’re a parent or guardian and believe your child has provided personal information, please contact us to request deletion.
As of this Policy’s effective date, we do not knowingly “sell” or “share” (as defined by law) personal information of individuals under 16.
Security and Retention
While we implement safeguards, no system is completely secure. Do not transmit sensitive information via unsecured channels.
The retention of your information depends on legal, operational, and contractual obligations.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Delete your personal data.
- Correct inaccurate data.
- Receive a copy of your data or request its transfer.
- Opt out of data sales, sharing, or targeted advertising.
- Restrict processing of your personal data.
- Withdraw consent where applicable.
- Appeal a denied request.
- Manage marketing preferences, including unsubscribing from promotional emails (note: you may still receive transactional messages).
You can exercise these rights on our Site or by contacting us. We may verify your identity before processing your request.
We will not discriminate against you for exercising your rights. You may also authorize a representative to make requests on your behalf, provided proper verification.
Complaints
If you’re dissatisfied with how we handle your personal information, contact us using the information below. Depending on your location, you may also escalate your complaint to your local privacy authority.
International Users
Your personal information may be stored and processed outside your country. Where applicable, we use legal transfer mechanisms (e.g., EU Standard Contractual Clauses or UK equivalents) unless the receiving country offers an adequate level of data protection.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
- Email: ventes@conceptchocolat.com
- Mailing Address: 9256 Boivin Street, Montréal, QC H8R 2E7, Canada